Question 1

What is MyUS PackageHopper Protect?

Accepted Answer

Optional PackageHopper Protect coverage can be selected when you create your shipment, at a cost of $2.99 per $100 of merchandise value, up to $500. If your package is lost or stolen before delivery, you can file a claim for the value of the package contents. Prohibited Items are not covered by PackageHopper Protect.

Question 2

What if my shipment arrives damaged?

Accepted Answer

MyUS PackageHopper Protect covers your shipment if it is lost or stolen prior to delivery, but does not protect against damage. To ensure your package is delivered safely, it’s important to pack the items securely in a sturdy, unused cardboard box.

Question 3

What if my package is lost?

Accepted Answer

If you purchased MyUS PackageHopper Protect coverage and your package is lost or stolen before delivery, you can file a claim for the value of the package contents. The loss of Prohibited Items is not covered by PackageHopper Protect. You can add PackageHopper Protect to your shipment with a merchandise value up to $500.

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