Q: Can PackageHopper pick up my shipment?

No. All PackageHopper shipments must be dropped off at a FedEx or UPS location.

Q: Do PackageHopper shipments have a value limit?

Yes. Your package contents cannot exceed a total value of US$2,499.99.

Question 1

How does PackageHopper work?

Accepted Answer

When you have a package you’d like to ship from the US to friends and family around the world, PackageHopper makes it easy!

Enter the destination country, your package dimensions and weight, and receive an upfront, accurate TruePrice™ shipping rate based on weight only*. Then, choose a UPS or FedEx shipping method that meets your needs.
Tell us what’s in the box by listing every item, its value, where it was made, and the quantity. Reference our list of prohibited and restricted items to make sure your package can safely be delivered to its destination.
After you check out and pay for your shipment, PackageHopper will email you a shipping label and export documents to be printed before you drop off your package.
Bring your shipment to a local UPS or FedEx drop-off point (depending on your choice of shipping method), and we’ll take care of the rest!

*While 99% of shipments are calculated by weight only, TruePrice excludes shipments with linear dimensions (length + width + height) more than 80 inches (203cm).

Question 2

Does my package have to ship in a box?

Accepted Answer

Yes. All items shipped through PackageHopper must be safely packed in a sturdy, unused cardboard box. Carriers will not accept shipments in any other type of container or packaging. PackageHopper cannot ship envelopes of any kind, padded mailers, cardboard tubes, suitcases, instrument cases or palletized items.

Question 3

How do I describe the items in my shipment?

Accepted Answer

When completing the “What’s in the Box?” section of your shipment details, your item description should answer the following three questions:

What is the item?
What materials is the item made of?
What or who is the item for?

For example, if you are shipping running shoes, your answers would be:

Shoes
Fabric & Rubber
Running

And your item description would be: Shoes, Fabric & Rubber, Running

Question 4

Can UPS or FedEx locations print a shipping label for me?

Accepted Answer

Please contact the carrier’s location to confirm they can accept your shipping label by email and print it for you.

Question 5

Do PackageHopper shipments have a weight or size limit?

Accepted Answer

Yes. See the chart below for more information. The formula for girth is Length + Width*2 + Height*2

Service	Max Length (in)	Max Girth (in)	Max Weight (lbs)
FedEx Priority	118"	130"	150 lbs.
FedEx Economy	118"	130"	150 lbs
UPS Expedited	108"	165"	Country-specific (see below)
UPS Worldwide Saver	108"	165"	Country-specific (see below)

When shipping via UPS, the following countries have a weight limit of 99 lbs.:

Algeria
Anguilla
Bangladesh
Belarus
Belize
Benin
Bhutan
Bulgaria
Chad
Comoros
Congo
Costa Rica
Djibouti
Dominica
Ecuador
El Salvador
Equatorial Guinea
Eritrea
Faroe Islands
French Guiana
Gabon
Gambia
Georgia
Gibraltar
Guatemala
Guernsey
Guinea Republic
Guyana
Honduras
Jamaica
Kiribati
Kyrgyzstan
Lesotho
Lithuania
Macedonia
Madagascar
Maldives
Marshall Islands
Mayotte
Monaco
Nicaragua
Niger
Northern Mariana Islands
Palau
Panama
Paraguay
Samoa
Senegal
Slovakia
St. Lucia
Suriname
Swaziland
Tonga
Tunisia
Uruguay

Question 6

Can PackageHopper pick up my shipment?

Accepted Answer

No. All PackageHopper shipments must be dropped off at a FedEx or UPS location.

Question 7

Do PackageHopper shipments have a value limit?

Accepted Answer

Yes. Your package contents cannot exceed a total value of US$2,499.99.

PackageHopper Help Center

How can we help you?

How should I package my shipment?

Other questions in Preparing Your Shipment:

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