Q: Can MyUS PackageHopper pick up my shipment?

No. All PackageHopper shipments must be brought to a drop-off location.

Q: Do MyUS PackageHopper shipments have a value limit?

Yes. Your package contents cannot exceed a total value of US$2,499.99.

Question 1

How does MyUS PackageHopper work?

Accepted Answer

When you have a package you’d like to ship from the US to friends and family around the world, MyUS PackageHopper makes it easy!

Enter the destination country, your package dimensions, and weight, and receive an upfront, accurate TruePrice™ shipping rate based on weight only*. Then, choose the shipping method that meets your needs.
Tell us what’s in the box by listing every item, its value, where it was made, and the quantity. Reference our list of prohibited and restricted items to make sure your package can safely be delivered to its destination.
After you check out and pay for your shipment, PackageHopper will email you a shipping label and export documents to be printed before you drop off your package.
Bring your shipment to a local drop-off point and we’ll take care of the rest!

*While 99% of shipments are calculated by weight only, TruePrice excludes shipments with linear dimensions (length + width + height) more than 80 inches (203cm).

Question 2

Does my package have to ship in a box?

Accepted Answer

Yes. All items shipped through MyUS PackageHopper must be safely packed in a sturdy, unused cardboard box. Carriers will not accept shipments in any other type of container or packaging. PackageHopper cannot ship envelopes of any kind, padded mailers, cardboard tubes, suitcases, instrument cases or palletized items.

Question 3

How do I describe the items in my shipment?

Accepted Answer

When completing the “What’s in the Box?” section of your shipment details, your item description should answer the following three questions:

What is the item?
What materials is the item made of?
What or who is the item for?

For example, if you are shipping running shoes, your answers would be:

Shoes
Fabric & Rubber
Running

And your item description would be: Shoes, Fabric & Rubber, Running

Question 4

Can MyUS PackageHopper pick up my shipment?

Accepted Answer

No. All PackageHopper shipments must be brought to a drop-off location.

Question 5

Do MyUS PackageHopper shipments have a value limit?

Accepted Answer

Yes. Your package contents cannot exceed a total value of US$2,499.99.

MyUS PackageHopper Help Center

How can we help you?

How should I package my shipment?

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