Question 1

How can I protect my shipment?

Accepted Answer

We offer PackageHopper Protect, which covers your package if it is lost or stolen, up to the time of delivery. The cost is $2.99 per $100 of merchandise value, with a maximum value of $500.

Question 2

What is MyUS PackageHopper Protect?

Accepted Answer

Optional PackageHopper Protect coverage can be selected when you create your shipment, at a cost of $2.99 per $100 of merchandise value, up to $500. If your package is lost or stolen before delivery, you can file a claim for the value of the package contents. Prohibited Items are not covered by PackageHopper Protect.

Question 3

What is MyUS PackageHopper Protect?

Accepted Answer

Optional PackageHopper Protect coverage can be selected when you create your shipment, at a cost of $2.99 per $100 of merchandise value, up to $500. If your package is lost or stolen before delivery, you can file a claim for the value of the package contents. Prohibited Items are not covered by PackageHopper Protect.

Question 4

What if my shipment arrives damaged?

Accepted Answer

MyUS PackageHopper Protect covers your shipment if it is lost or stolen prior to delivery, but does not protect against damage. To ensure your package is delivered safely, it’s important to pack the items securely in a sturdy, unused cardboard box.

MyUS PackageHopper Help Center

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What if my package is lost?

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